If the Korea e-Arrival Card is not working, our suggested order is to check the official website, filing dates, blocked fields and submission record. If departure is close, keep the official help contacts and airport fallback below ready.
Last checked: November 5, 2026
We read official guidance and notices for this article. We have not submitted an arrival card, entered passport details or tested immigration clearance.
Key takeaways
- Our suggested first check is the full government address: www.e-arrivalcard.go.kr.
In this guide
- 1. Open the official website in English
- 2. Separate a loading problem from a filing-date problem
- 3. Check the address and contact-number fields
- 4. Check passport details and flight information
- 5. Check completion, email and edits
- 6. If you still cannot submit before arriving
- 7. Contact official help
- FAQ
- Sources and what we checked
- Use the arrival dates offered on the official site, based on Korea time.
- Our advice is to get your accommodation’s address and reachable contact number before retrying.
- Check the submitted record before assuming a missing email means failure.
- If online filing remains blocked, ask immigration staff about completing the declaration before inspection.
1. Open the official website in English
Use the official English e-Arrival Card website: the government service is free. Check the complete website address before entering passport information. A similar name, search advertisement or government-looking logo is not our recommended way to identify it.
The Immigration Service’s March 9, 2026 warning says: “Any website requesting payment information is NOT an official service.” Our advice is to leave a payment request and open the government link above.
The official guide distinguishes the arrival declaration from K-ETA travel authorization. For who needs which document and the exemption rules, use our K-ETA for Korea guide.
2. Separate a loading problem from a filing-date problem
The browser FAQ recommends current versions of its supported browsers, including Chrome on computers and phones, and Safari on computers and iPhones. Our suggested retry is to open the official link directly in one of those browsers and check your connection. That is a troubleshooting suggestion, not a confirmed explanation for your error.
A November 2 maintenance notice scheduled downtime for November 3, 2026, from 01:30 to 03:30 Korea time. That past notice does not establish an outage today.
The filing-window FAQ uses Korean Standard Time and gives January 29, 30 and 31 as eligible dates for a January 31 arrival. Our advice is to follow the available arrival dates instead of counting backward from your home calendar. The guide separately says a declaration expires 72 hours after submission.
3. Check the address and contact-number fields
The accommodation FAQ says to enter your main place of stay, or your first accommodation if there is no main one. The site’s stay-information help asks for the address and contact details of the place where you will stay in Korea.
If the address is not working, our suggestion is to ask the property for its street address and postal code, then follow the form’s address-lookup guidance. Check that the selected result is your actual accommodation before continuing.
If you have no Korean phone number, our suggestion is to ask the accommodation for a reachable number for that stay. We did not confirm an official rule accepting a blank field, invented digits or every foreign phone number. Do not invent a number to get past the field. For separate phone-plan preparation, see our Korea eSIM guide.
4. Check passport details and flight information
The declaration procedure tells travelers to review the details captured from their passport image and allows manual entry when scanning fails. Our advice is to compare each name, number and date with the passport you will use.
The site’s flight-search help says charter and irregular arrival flights may not be found and directs users to enter the previous departure place manually. Our suggestion is to follow that field’s instructions without substituting a different flight just to obtain a match.
The departure-details FAQ permits an approximate departure date when plans are not fixed, and makes the departure flight number optional. It also warns that an officer may check departure plans and that missing plans can affect inspection depending on the purpose of entry.
5. Check completion, email and edits
A notice dated April 29, 2026 introduced a verification-code entry step effective May 6, 2026. We did not confirm the cause of a missing code or its delivery time. Our advice is to distinguish that step from the confirmation email after submission.
The completion FAQ describes a downloadable PDF containing submitted details and an issue number, plus an email with submission information. The March 13, 2026 email notice reports confirmation-email delays or failures affecting Gmail, Outlook.com, Hotmail.com and QQ.com. It recommends another email address or saving the card immediately after completion.
Our advice is to save the completed record and use Check/Edit with your issue number or email verification. The official FAQ says losing the issue number alone does not require another declaration if you submitted correct information.
You can edit submitted details before immigration inspection; the arrival-date correction is limited to three days from the initial submission. The FAQ requires a fresh declaration if its 72-hour validity expires before entry. We did not confirm what happens to every earlier record after a duplicate submission.
We did not find an official promise that a personal QR code will be sent. The FAQ says a document with the issue number normally need not be presented when accurate information was submitted, though errors can prompt requests for it.
6. If you still cannot submit before arriving
The portal’s current FAQ says you can complete an electronic or paper arrival card after arrival, before immigration inspection. A Hamburg consulate notice dated March 10, 2026 also allows a paper or electronic choice.
However, a Montreal consulate notice dated February 2, 2026 says online filing replaces paper from 2026. These official statements conflict. Our advice is to try online first and, if blocked, ask immigration staff before joining the inspection queue whether to complete the form online there or use paper. We have not confirmed paper-form availability at your airport or your individual entry outcome.
7. Contact official help
The e-Arrival Card contact page lists earrivalcard@korea.kr, with replies in Korean and English. It lists 1345 within Korea and +82-2-1345 from overseas, with call charges. Weekday service hours are 09:00–22:00 Korea time; after 18:00, Korean, English and Chinese are available.
Our suggestion is to report the exact field or message, your browser and whether a submission record exists. We have not tested response times or telephone connections.
FAQ
Why is the Korea arrival-card website not loading?
We cannot diagnose your connection from a failed page. Our suggested checks are the exact official address, a supported browser and any notice covering your actual attempt time.
What if I have no Korean contact number?
Our advice is to ask your accommodation for its reachable contact number. We did not confirm that leaving the field blank is accepted.
Why did I not receive a QR code?
The official completion guidance describes a PDF, issue number and email; we did not confirm a personal QR delivery requirement. Our advice is to check the submitted record.
Do I need an arrival card for a layover?
The transit FAQ exempts passengers transferring within 24 hours without entering Korea. For same-day transit that involves immigration, such as collecting bags, the separate address FAQ directs travelers to use the relevant airport address. Our advice is to check which terminal you actually use.
Sources and what we checked
We read the linked official pages on November 5, 2026 and compared their dates. The Hamburg notice is paraphrased from Korean. We also read the official user-guide attachment, but did not treat its older screens as a live submission test. Official wording, advice and unresolved points are separated throughout.